We offer two specialised services:
• Support Coordination (Level 2)
• Psychosocial Recovery Coaching

Although the NDIS now groups both under the same Support Coordination funding line, they remain two different approaches — and we deliver each based on your specific goals and needs.

Support Coordination focuses on helping you understand your plan, set up your supports, navigate the NDIS, and build a strong and sustainable support network.

Recovery Coaching is for people with psychosocial disability and takes a more recovery-focused approach. It includes:

• Building confidence and independence
• Understanding your recovery processes
• Increasing participation in community and daily life
• Working closely with your mental health team
• Supporting you through challenges and setbacks
• Both services are delivered under the same NDIS item but use different skills and approaches.

Anyone who has funding for Support Coordination or Recovery Coaching in their NDIS plan.
If you aren’t sure, we can check your plan with you.

We assist with:

• Understanding and using your NDIS plan
• Setting up and coordinating supports
• Finding the right providers
• Problem-solving barriers
• Linking with therapy, community, and mainstream services
• Preparing for plan reassessments
• Writing reports and gathering evidence
• Housing options such as SIL, SDA, ILO, or rentals
• Reducing stress by guiding you through the NDIS system

Recovery Coaching supports you to:

• Strengthen your recovery
• Build daily living skills
• Improve community participation
• Understand mental health supports
• Develop resilience and routines
• Navigate periods of change or distress
• Coordinate with your clinical and community mental health teams

Yes — we work with NDIA-managed, plan-managed, and self-managed participants.

We work across:

• Ipswich
• Brisbane
• Lockyer Valley
• Toowoomba
• Remote/online support is available anywhere in Australia.

You can refer by:

Completing our website referral form

Emailing daphne@newkompas.com.au

Calling 0414 865 218

Sending a referral via Astalty

We accept referrals from participants, families, support workers, and allied health professionals.

This depends on availability at the time of your referral.
We’ll always be honest and transparent about our capacity.

Support Coordination and Recovery Coaching are both funded from the Capacity Building – Support Coordination budget in your NDIS plan.

No — New Kompas specialises only in Support Coordination and Recovery Coaching.
However, we can help you connect with reputable support worker services.

We respond as quickly as possible, but we are not a crisis or emergency service.

For urgent support, please contact:

000 for emergencies

1300 MH CALL for mental health crises

Clear, honest communication

Person-centred and recovery-focused practice

Strong advocacy

Practical support without unnecessary complication

Flexible communication options

Respect for autonomy and choice

Consistent follow-through

A genuine commitment to making things easier for you

You can:

• Contact us directly
• Use the feedback form on our website
• Contact the NDIS Quality and Safeguards Commission
• We welcome all feedback — it helps us improve and ensures your experience is the best it can be.